What to do when a [Your account is currently on monthly subscription. Please click here for further assistance] message appears?
When the KKBOX payment system detects a monthly subscription already exist in your KKBOX account, it will display an error note in red "Your account is currently on monthly subscription. Please click here for further assistance." to STOP the account binding process.
If you want to change your payment plan or payment method, please follow the steps below to cancel your current subscription：
1. Please log in your account and update your personal information at KKBOX Account Service
2. Submit your cancel request at Online Customer Service
→ click Payments and Bills
→ choose Canceling subscription
→ fill in details
Customer Service will inform you as soon as we have processed your request.
Once your monthly subscription plan has been terminated, you may rebind your account with the new plan.
Reminder：Since your KKBOX account can have only one subscription associated with it, please use or register another KKBOX account for your second subscription.