I'm listening with a DJ and a [Unavailable in your region] message appears

This happens when the DJ you are listening with is from a different region, and the song (or the version) they are playing is not available in your membership region.

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  1. As all music KKBOX provide have been legally authorized by record labels. At the same time, the authorizations comes with an expiry date.
    Once the authorizations expires, the song/album will show as "unavailable" while we negotiate authorization renewal.

    If you find music that is currently unauthorized, let us know by going to Customer Service 

    → choose "Music and Other Recommendations" 

    → "Song Suggestion" and submit the form.

    All requests will be sent to the relevant department to be followed up. An email will be sent to you should the requested music be made available on KKBOX again.

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