Help Center

How To Delete KKBOX Account


We can only delete [Premium Trial], [Member] and accounts that have unsubscribed KKBOX Premium.
If you have upgraded to KKBOX Premium, please ensure your Premium membership has expired before you contact Customer Service.

If your Premium account has expired, or you are already a Member, submit your request by choosing the 【No】 button below.
※The process may take 1-3 working days to complete.

Your question was different? You can see


    2. Please check your membership status first.

    ■ I'm a Premium Trial Member
    You will not be charged for trying out KKBOX. At the end of the free trial your account will automatically switch to Member. 

    ■ I'm a Member
    Members (non-subscribers) will not be charged for KKBOX. There is no need to unsubscribe.

    ■ I'm a Premium Member
    KKBOX cannot cancel on your behalf if you subscribed through your telco, iTunes App Store and Google Play.
    Please refer 
    You can check your payment method by logging in Account Center → "My Plans".


    If you have subscribed to KKBOX through other payment methods, contact us by choosing 【No】 to to the bottom of this page and we will assist you.

Was this answer helpful?
If not, contact Customer Service by choosing the 【No】 button.

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
Back to List
Help Center