I Forgot My Password / How to Reset Password


1. Go to KKBOX Forget Password.

2. Enter your KKBOX account and choose [Submit].


3. If you have previously set a security question for your account, you can choose to either certify your identity though Email, or by answering the security question.


※If you have not set the security question, a [KKBOX password reset] email will be sent to your account email address.
Please note you will not be able to have the email sent to a different email address.


4. Refer to the instructions to reset your password.

If you did not receive the password reset e-mail, please check your Junk/Spam folder, or contact Customer Service through Online Support Center

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