Product

Sony Xperia X users avoid upgrading to Android 8.0

2018-06-15


Some users of Sony Xperia X smartphones running Android version 8.0 have reported high memory usage of over 1 GB while using KKBOX. This may cause performance problems such as delays when playing songs and navigating around the app.


Our initial investigation has found that the excessive memory usage is a result of the device's underlying playback mechanism. We've reached out to Sony to help correct the problem and will let you know when a fix is available. In the meantime, we suggest that Sony Xperia X users avoid upgrading to Android 8.0.

If you have a question, comment, or suggestion, drop us a line through our online Customer Service window.