What should I do if the message: 'Authorization failed. Please quit KKBOX and check your KKBOX folder authorization' or 'Database update error' appears?


Ensure you have updated your KKBOX Windows to the latest version and see if the problem persists.

You can find the latest KKBOX Windows by clicking on your service area below.
Hong Kong
Malaysia
Singapore
Taiwan

Should you continue to see same error message even if you are using the latest version, try the steps below: 

1) Log in to Windows as an Administrator.

2) Check your Files and Folders settings.
 »Windows XP: 
 - Click "Start" → "My Computer" → "Tools" → "Folder Options" → the "View" tab
 - Check the "Use simple file sharing (Recommended)" box

 »Windows Vista and Windows 7: 
 - Click "Start" → "My document" → "My music"
 - Right-click on the KKBOX folder and choose "Properties" → "Security"
 - Under "Group or user names" select the account name you log into Windows
 - Change the "Full control" setting to "Allow" and click "OK"

 »Windows 8 and 8.1: 
 - Click "File Manager" and choose "Music" under "This PC"
 - Right-click on the "KKBOX" folder and choose "Properties" → "Security"
 - Under "Group or user names" select the account name you log into Windows
 - Change the "Full control" setting to "Allow" and click "OK"

3) Change your folder settings.
 » Windows XP: 
 - Click "Start" → "My document" → "My music" → "KKBOX" 
 - Select all files/folders and right-click → choose "Properties" → UNCHECK both "Read-only" and "Hidden"

 » Windows Vista and Windows 7:
 - Click "Start" → "Music" → right-click on "KKBOX" folder
 - Choose "Properties" → UNCHECK both "Read-only" and "Hidden"

 » Windows 8 and 8.1:
 - Click ”File Manager” → choose ”Music” under ”This PC”
 - Right-click on KKBOX folder → choose ”Properties” → UNCHECK both "Read-only" and "Hidden"

4) Log out of your account and log back in again to see if the problem persists. 


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