Why is my music [Unavailable]?


As all music KKBOX provide have been legally authorized by record labels. At the same time, the authorizations comes with an expiry date.
Once the authorizations expires, the song/album will show as "unavailable" while we negotiate authorization renewal.

If you find music that is currently unauthorized, let us know by going to Customer Service 

→ choose "Music and Other Recommendations" 

→ "Song Suggestion" and submit the form.

All requests will be sent to the relevant department to be followed up. An email will be sent to you should the requested music be made available on KKBOX again.

Your question was different? You can see


  1. As much as we want to make all music available on KKBOX, the availability of music is up to the artists and their record labels.
    When authorization from either performing artist, music composer, lyric writer or the digital right is not granted, the track cannot be made available on KKBOX.

    If you like a specific song or album that we currently do not provide, submit a request at Online Customer Service → [Music and Other Recommendations] → [Song Request].

    Your request will be sent to the relevant department to be followed up.
    A notification email will be sent to you should the requested music be made available on KKBOX.

Was this answer helpful?

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.