【 KKBOX Android 】Trouble downloading Offline Songs


Try following steps respectively and see if the problem is solved.

1) Look up [KKBOX] in Google Play and ensure you have the latest KKBOX Android installed.
Once you have updated to the latest version, try downloading the tracks again.

2) Tap [≡] 
→ [Settings] 
→ [Offline Songs Storage Location] 
→ change the location of your Offline Songs (from internal storage to SD card, vice versa), and try downloading the tracks again.


3) Change the number of Offline Songs you can store on your device by tapping [≡] 
→ [Settings] 
→ [Offline Song Capacity] 
→ choose [4,000 songs], and try downloading the tracks again.


4) Delete the tracks you are having trouble with and download them again.

5) Restart your device, and try downloading the tracks again.

Was this answer helpful?

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.