I've subscribed through iTunes In-App Purchase but my account has not been renewed

This happens when we were not notified of your purchase by Apple.
Refer to the steps below to manually upload your iTunes receipt, and your account should be renewed.

1. Tap on [More] → [Subscription] → [Send iTunes receipt].
2. Choose and upload the receipt for the recent KKBOX purchase.
3. Log out of KKBOX and log back in to see if your Premium membership has been renewed.

In case the above method did not work, we recommend applying for a refund from Apple by referring to the steps below:
 ※KKBOX is not authorized to process subscriptions through iTunes App Store.

1. Go to Apple Report a Problem.
2. Sign in the Apple ID used to make the purchase.
3. Find KKBOX and choose on the "Report a Problem" next to it.
4. From the "Choose Problem" menu, choose the issue you're having.
5. Choose "Submit" after filling out the form. Apple should be in contact with you soon.

At the same time, you might like to consider subscribing to KKBOX from our  KKBOX Payment Center.
We provide a diversified and convenient choice of payment methods.



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※ 注意! 此為自動化系統,將無法針對使用或技術上的問題提供任何回覆。