Trouble Logging In with Apple ID


We no longer support social login (including Apple ID).

If you did not hide your email address when you first log in to KKBOX with "Sign in with Apple", your KKBOX account (KK ID) is your Apple ID email.
Simply reset your password by referring to the 【I Forgot My Password / How to Reset Password】 article to the bottom of the page and log in KKBOX app with your account and new password.

However, if you choose "Hide my email", Apple will provide a set of @privaterelay.appleid.com email address to KKBOX as your account. Refer to the following steps to bind your phone number to your KKBOX account. 


1. Access this page on your iOS device.
2. Tap 
[Apple ID] → [Hide my email]. You should be redirected to the Member Center page.
3. Under the [Personal Information] section, enter your phone number and verify your number.

You can now log in KKBOX with either the @privaterelay.appleid.com email address or phone number.

Your question was different? You can see

Was this answer helpful?
If not, contact Customer Service by choosing the 【No】 button.

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.