Audio File Upgrade (Offline Songs will Re-download)


Dear KKBOX users,

In order to enhance your listening experience, KKBOX will be gradually upgrading the sound quality of our music files. 

If you have the "Download While Listening" enabled, the audio files will automatically re-download when you play your existing Offline Songs in Online Mode.

To avoid the use of your mobile data, we highly recommend enabling the "Download Only When Connected to Wi-Fi" function. This will also speed up the re-downloading process.

KKBOX is committed to providing the best products and services to our users. We apologize for any inconvenience and trouble caused.

Should you have any question and/or concerns, please do not hesitate to contact Customer Service for assistance.

Thank you!