When your KK ID is linked to a phone number, both methods work for you :)

Please note your new password should have:
●Minimum of 8 characters
●Combination of upper and lower cases, numbers and symbols
●Avoid weak passwords such as "p@ssw0rd", "date of birth + name", "kkboxpassword"...etc
●You cannot reuse the last two passwords you have used.
　Example: You are currently using password "D"
　1. C　✖️
　2. B　✖️
　3. A　✔️ (you can use password "A" again.

■Your KK ID is an email address
1. Go to Forget Password.
2. Enter KK ID email address and choose [Submit]. Do not close this page.


3. Go to your inbox to access the verification code and enter the code to the page in [Step 1].
After verifying please refer to the instructions to reset your password.


●Check your Junk/Spam folder If you did not receive the verification code.
●If you registered using [Sign in With Apple] and chose to hide your email, your KK ID will be associated with a unique email address (ending in privaterelay.appleid.com) generated for you by Apple. All email sent to this unique email address should be forwarded to your Apple ID email.
Refer to Apple Support for more information.

■Your KK ID is a phone number
1. Go to Forget Password.
2. Enter your phone number and choose [Submit]. Do not close this page.
3. Enter the authentication code received via SMS and refer to the instructions to reset your password.