FANKLUB DM


FANKLUB DM is a direct messaging service that lets you exchange messages directly with artists you’ve subscribed to.

▼Perks for subscribing to FANKLUB DM▼

  • Receive personal direct messages from artists., including exclusive content such as photos, videos, and voice messages.
  • All messages exchanged can be revisited while you are subscribed to the artist’s DM service.
  • Unlock more features as your DM subscription period accumulates.


▼Is My Favorite Artist On FANKLUB DM?▼

You can check whether an artist offers DM in the following ways:

On the Fan Club Official Site

  • Go to FANKLUB Official Site, and select [Join Artist DM] > [Chat with Fan Club Artists via DM] to see a list of artists with DM available.
In the App
  • Check the [Recommended DM] section on the Fan Club home page to browse artists offering DM.
  • Go to the artist's FANKLUB profile page. If you see the [DM] label, the artist’s DM feature is available.


▼Important information before subscribing to FANKLUB DM▼

  • Super Fan and DM are separate services, and their benefits are not interchangeable.
  • You can subscribe to DM without becoming the artist’s Super Fans.
  • Subscriptions apply to individual artists. To support multiple artists, you must subscribe separately.
  • Information provided at the time of purchase will be used for identity verification at offline events and cannot be changed afterward.
  • DM subscriptions cannot be transferred to a different artist.
  • DM subscriptions cannot be transferred to another person or account.
  • Refunds are not provided when a member chooses to unsubscribe from the artist's DM service.


▼Payment Plans▼

  • Artists have full control over their DM subscription plans and sales periods. For details, please refer to the FANKLUB Official Site.
  • DM is available for credit card purchase through the FANKLUB Official Site only.
  • DM subscriptions renew automatically each month.


▼Subscribing to FANKLUB DM▼

  1. Go to the FANKLUB Official Site and choose [Join Artist DM] > [Chat with FANKLUB Artists via DM].
  2. Choose your artist and choose [Subscribe].
  3. Follow the on-screen instructions to complete the payment.


▼Finding the DM service I have subscribed to▼

To find full details of your current and past DM subscriptions:
  1. Go to the FANKLUB Official Site.
  2. Choose [FANKLUB Plans Record] at the bottom of the page and log in to your KK ID.
  3. Choose [DM Plan].
    ※ If you see "No purchase records currently", you may be logged in with a different account.
  4. Choose an artist to view subscription details (date of purchase, next billing date, subscription status, etc).


▼Will I receive a refund if I unsubscribe from DM?▼

Refunds are not provided when you cancel your DM subscription. You can continue to interact with the artist until your membership expires.

Example: 
Your membership renews on the 1st day of each month.
When you cancel your DM service on 5th February, your DM membership is due to expire on 1st March.


Was this answer helpful?

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.

If you require further assistance please do not hesitate to contact us.