Changing Audio Quality/ Why does it Take Longer To Download Higher Quality Music


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [My Library] → the gear icon to the top right corner of the page → [Playback].
2. Tap [Audio Quality] and select your preferred settings.
 ※If you do not find options higher than 320K, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [My Library] → the gear icon to the top right corner of the page → [Play Settings].
2. Tap [Audio Quality] and select your preferred settings.
 ※If you do not find options higher than 320K, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).


※The default audio quality is 320K.
1. Click the profile picture to the top right corner and choose [Setting].
2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).



※The default audio quality is 320K.
1. Click the profile picture to the top right corner and choose [Setting].
2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).



The default audio quality is 320K. 
1. Click the profile picture to the top right corner and choose [Setting].

2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).

Your question was different? You can see

Was this answer helpful?

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.

If you require further assistance please do not hesitate to contact us.