Why Does A [Your offline cache expired] Message Appear When Listening Offline?




This message appears when you have been using KKBOX in Offline Mode for more than 7 days
Simply switch KKBOX to Online Mode for our system to perform mandatory checks. This will only take a few minutes.

Because all music KKBOX provide have been legally authorized by record labels and all authorizations come with an expiry date, our system will need to check all tracks regularly. To avoid seeing this message, we suggest switching KKBOX to Online Mode once every few days.

Your question was different? You can see

Was this answer helpful?
If not, contact Customer Service by choosing the 【No】 button.

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.