■ On Samsung ONE UI 4.0 (Android OS 12):
Long tap on KKBOX icon → tap the ⓘ icon → [Battery] → choose [Unrestricted].
【1】Battery Setting:
1. Long tap on KKBOX icon → tap the ⓘ icon → [Battery] enable [Allow Background Activity].
2. Go back to [Battery] page and choose [Optimize battery usage] → find and turn off [KKBOX].
3. Tap the [Setting] app → [Battery and device care] → [Battery] → [Put used apps to sleep] and remove "KKBOX" from [Sleeping apps] and [Deep sleeping apps].
4. Add "KKBOX" to [Never sleeping apps].
【2】Data Usage:
1. Tap the [Setting] app → [Apps] → [KKBOX] → [Mobile data] → [Data usage] and turn on [Allow background data usage].
2. Turn off [Restrict background data].
3. Tap the [Setting] app → [Connections] → [Data usage] → [Data saver] and turn off data saver.
※If you prefer enabling the [Data saver] option, choose [Allowed to use data while Data saver is on] and choose [KKBOX].
【Android】Music Stopping on Android OS 8.0 Or Above
In order to improve battery life, as well as prevent applications from eating unnecessary resources, Android OS 8.0 (or above) may restrict app from running in the background, resulting in KKBOX App being shutdown suddenly, or is unable to automatically go online (when KKBOX App is brought to the background and into the foreground again)..etc.
If you are worried about KKBOX draining your battery, rest assured KKBOX do not use much resources when in the background.
Please see which situation best describes your needs.
■I do not want KKBOX running in the background (want to shutdown KKBOX App completely).
Long tap the KKBOX icon → the ⓘ icon and choose [Force Stop].
■I do not want any KKBOX notifications.
Long tap the KKBOX icon → the ⓘ icon → [App notifications] → turn off notification.
※Once turned off, you will not find KKBOX in the control center when you play music.
■I want KKBOX to run in the background.
Choose your device brand and refer to the steps.
※Steps may differ between Android versions. Please refer to the user manual, or contact your manufacturer.
If the problem persists, contact us by choosing the【No】 button below.