How To Delete KKBOX Account
We can only delete [Trial], [Member] and accounts that have unsubscribed.
If you have upgraded to Paid Member, please ensure your Paid membership has expired before you contact Customer Service.
If your Paid membership has expired, or you are already a Member, submit your request by choosing the 【No】 button below.
※The process may take 1-3 working days to complete.
Your question was different? You can see
■ I'm a Trial Member
You will not be charged for trying out KKBOX. At the end of the free trial your account will automatically switch to Member.
■ I'm a Member
Members (non-subscribers) will not be charged for KKBOX. There is no need to unsubscribe.
■ I'm a Paid Member
If you upgraded using top-up cards or have purchased one-time payment, please refer to 【How To Unsubscribe (One-Time Payment Plans/ Top-up)】 below.
If you have purchased our monthly plan, please first check your payment method by logging in Account Center → "My Plans".
ーSubscription using your credit card, submit a case by choosing the 【No】button to the bottom of this page.
ーSubscription through telco cannot be cancelled from our end. Please contact your telco to unsubscribe.
ーSubscription through iTunes App Store and Google Play cannot be cancelled from our end.
Please refer to 【Cancel My Subscription Purchased Through App Store】 or 【Cancel My Subscription Purchased Through Google Play】 below.
If you have subscribed to KKBOX through other payment methods, contact us by choosing 【No】 to the bottom of this page and we will assist you.