Help Center

I Have Subscribed/Paid But Can Only Listen to 30 Seconds of Music

1. The system may still be processing your subscription.
Try logging out of your KKBOX account and log back in to refresh your account status.


2. If you have more than one KKBOX account, you may have subscribed through a different account.
Please log out of KKBOX and log back in with the correct account.


3. Subscription was cancelled due to unsuccessful payment.
Any changes to your payment method (ie/ replaced/upgraded your credit card, overdue phone bill) will cause payment failure, resulting in cancellation of your plan.
Log in Member Account and check [My Plans] and [Payment History].

Because we are unable to revive cancelled plans, please purchase a new plan at Payment Center.


4. You may have misspelled the account at the time of subscribing, resulting in a new account being created.
If you are unsure of your new account, or if you are still having trouble, contact Customer Service via Customer Service for assistance.

Your question was different? You can see


    2. 【KKBOX Windows】

    ■ Logging out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    1. Launch KKBOX and click [Log In].


    2. To log in with your existing KKBOX account: Click on [Sign in with KK ID].
    ※If your KKBOX account is linked to Facebook/ Apple ID: Click on [Other login options]




    【KKBOX UWP】

    ■ Logging out:
    1. Choose  → [Account].
    2. Choose [Log Out].


    ■ Logging In:
    1. Launch KKBOX and choose [Log in].
    2. You can login through [Facebook] when your KKBOX account is already connected to Facebook.


    3. If you choose [Email or phone number], enter your account and password and choose [Log In].


    ■ Logging Out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    1. Launch KKBOX and click [Log In].


    2. To log in with your existing KKBOX account: Click on [Sign in with KK ID].
    ※If your KKBOX account is linked to Facebook/ Apple ID: Click on [Other login options]



    ■ Logging Out:
    Tap [More] → [Log Out].

    ■ Logging In:
    1. Tap [Log in].


    2. To log in with your existing KKBOX account: Tap on [Email or phone number].
    ※Tap [Facebook] or [Sign in with Apple] if your KKBOX account is linked to Facebook/ Apple ID.


    ■ Logging Out:
    Tap [More] → [Log Out].

    ■ Logging In:
    1. Tap [Log in].


    2. To log in with your existing KKBOX account: Tap on [Email or phone number].
    Tap [Facebook] or [Sign in with Apple] if your KKBOX account is linked to Facebook/ Apple ID.

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