Help Center

I Have Subscribed/Paid But Can Only Listen to 30 Seconds of Music

1. The system may still be processing your subscription.
Try logging out of your KKBOX account and log back in to refresh your account status.


2. If you have more than one KKBOX account, you may have subscribed through a different account.
Please log out of KKBOX and log back in with the correct account.


3. Subscription was cancelled due to unsuccessful payment.
Any changes to your payment method (ie/ replaced/upgraded your credit card, overdue phone bill) will cause payment failure, resulting in cancellation of your plan.
Log in Member Account and check [My Plans] and [Payment History].

Because we are unable to revive cancelled plans, please purchase a new plan at Payment Center.


4. You may have misspelled the account at the time of subscribing, resulting in a new account being created.
If you are unsure of your new account, or if you are still having trouble, contact Customer Service via Customer Service for assistance.

Your question was different? You can see


    2. 【 KKBOX Windows Desktop 】

    ■ Logging out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    Launch KKBOX and enter your account and password.
    You can choose to login through [Facebook] when your KKBOX account is already connected to Facebook.



    【KKBOX Windows App UWP】

    ■ Logging out:
    1. Choose  → [Account].
    2. Choose [Log Out].


    ■ Logging In:
    1. Launch KKBOX and choose [Log in].
    2. You can login through [Facebook] when your KKBOX account is already connected to Facebook.


    3. If you choose [Email or phone number], enter your account and password and choose [Log In].


    ■ Logging Out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    Launch KKBOX and enter your account and password.
    You can choose to login through [Facebook] when your KKBOX account is already connected to Facebook.


    ■ Logging Out:
    Tap [≡] → [More] → [Log Out].


    ■ Logging In:
    1. Tap [Log in].


    2. You can choose to login through [Facebook] when your KKBOX account is already connected to Facebook.


    3. If you choose [Email or phone number], enter your account and password and tap [Submit].


    ■ Logging Out:
    Tap [More] to the bottom right corner, and tap [Log Out].

    ■ Logging In:
    1. Launch KKBOX and tap [Log in].


    2. Choose a login method.
    You can choose to login through [Facebook] when your KKBOX account is already connected to Facebook.


    3. If you choose [Email or phone number], enter your account and password and tap [Submit].

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My KKBOX ID: Cancel
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