1. The system may still be processing your subscription.
Try logging out of your KKBOX account and log back in to refresh your account status.

2. If you have more than one KKBOX account, you may have subscribed through a different account. Please log out of KKBOX and log back in with the correct account.

3. If you misspelled the account at the time of subscribing, resulting in a new account being created.
If you are unsure of your new account, or if you are still having trouble, please contact Customer Service via Online Customer Service for assistance.