How to Cancel My Subscription Through Google Play

【Cancelling through a browser/computer】

1. Go to
2. Choose [KKBOX].
3. Choose [Cancel Subscription].

【Cancelling through Google Play Store App】
1. Launch Google Play Store.

2. Tap [≡ (Menu)] → [ Subscriptions ].
3. Find [ KKBOX ] → tap [Cancel ]. 
4. An expiry date will show to the bottom of the subscription.
 ※This date indicates the end of the subscription only. Your actual Premium membership expiry date may differ.

1) Google does not immediately notify KKBOX of your cancellation. 
2) If you are resubscribing to a different plan/ changing your payment method, you will need to until the subscription has ended before you can make a new purchase. Before then, our system may still show you as a active subscriber.

If you do not find KKBOX in your Google Play Subscription, it is likely you subscribed to KKBOX through a different method. Please contact Customer Service for assistance.

Was this answer helpful?

What was the problem with this solution?

My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.