Incorrect System Time




1. Ensure the time and date is set to the present time:
 ※Steps may vary depending on your iOS OS version. Please see Apple Support for more information.
 - Go to [Settings] → [General] → [Date & Time]
 - Enable [Set Automatically]

2. Close and restart KKBOX iOS.


A "Your clock is behind/ahead" appears when the time and/or date is incorrect.

1. Ensure the time and date is set to the present time:
 ※Steps may vary depending on your Android OS version.
 - Go to [Settings] → [System] → [Date & Time]
 - Enable [[Automatic Date and Time] and [Automatic Time Zone] if either/both are available.

2. Close and restart KKBOX Android.


1. Ensure the time and date is set to the present time:

■ On Windows 7 & Windows 8:
 1. Right-click on the time in the bottom-right of the screen and select [Adjust Date/Time] → [Change date and time...]
 2. Adjust the time and date accordingly (if you are using 12-hour clock, check the AM and PM setting).

■ On Windows 10:
 1. [Start] → [Settings] → [Time & language] → [Date & time]
 2. Enable [Set time automatically] and [Set time zone automatically]

2. Close and restart KKBOX Windows.




1. Ensure the time and date is set to the present time:
 ※The steps may vary depending on your OS version. Please see Apple Support for more information.
  -Go to [System Preferences] → [Date & Time].
  -Click [Date & Time] and select “Set date and time automatically"
  -Click [Time Zone] and select “Set time zone automatically using current location”
  -If you are using a 12-hour clock, check the AM and PM setting.

2. Close and restart KKBOX Mac.

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