Paid for FANKLUB But Still Not A Super Fan
If you have paid but your Super Fan membership has not been activated, please refer to the information below for troubleshooting.
▼Paid via Credit Card▼
Membership is activated on the account you used to purchase via the Official Site. Please refer to the account information in the "You Are Now a Super Fan Of ...!" email sent after your upgrade.
If you have multiple accounts, try logging into your other accounts to check the status of the fan clubs you've joined.
For further assistance, please provide the following information when contacting support:
- Date and time of purchase
- Payment amount
- The first 6 and last 4 digits of your credit card
▼Paid via Google Play▼
- Go to the artists' FANKLUB.
- Tap the
(card icon) to the upper right corner. - Tap the [...] → [Upload Receipt].
(card icon) to the upper right corner.If your Super Fan membership has not been activated, please provide the following information when contacting support:
- Google Play's order number (starting with "GPA"):
You can find the order number at Google Payments Center.
▼Paid via App Store▼
- Go to the artists' FANKLUB.
- Tap the (card icon) to the upper right corner.
- Tap the [...] → [Upload Receipt].
If your Super Fan membership has not been activated, it means we have not received purchase confirmation from Apple. Unfortunately, we are unable to activate your subscription from our side.
We recommend requesting a refund from Apple and then upgrading through the FANKLUB Official Site.
How to request a refund from Apple:
- Call Apple Support
You will need to provide your Apple ID, date of purchase, payment amount, and the App name: KKBOX.
Phone: 0800-095-988
Hours: Monday to Sunday, 9 AM – 9 PM - Apply Online
Please refer to Apple Support for detailed instructions.
