【Windows・Mac】How To Uninstall KKBOX
Other than the Old KKBOX Windows (versions 7.X) we also provide a newer KKBOX Windows (version 23.X) that supports free Podcasts.
However, you may encounter problems using KKBOX when both versions exist at the same time. When this happens, please remove all KKBOX data from your computer before reinstalling the New KKBOX Windows (version 23.X).
※If you have Offline Songs in Old KKBOX Windows (versions 7.X), ensure to backup the tracks under a playlist before deleting.
1. Launch [Control Panel] → [ Uninstall a program].
2. Right-click on [KKBOX] and choose [Uninstall].
3. Click on [Start] to the bottom left corner of your screen and scroll to find [KKBOX]. Right-click on [KKBOX] and choose [Uninstall].
※You can move on to the next step if you do not find [KKBOX].
4. Go to C:\Users\{USER NAME}\AppData\Local\ and delete any [KKBOX] folder you find here.
※If you do not find [AppData] please check the [Hidden Items] option.
5. Go to C:\Users\{USER NAME}\AppData\Roaming\ and delete any [KKBOX] folder you find here.
6. Click here to download and install the New KKBOX Windows (version 23.X) again.
As of 1 November 2022 we no longer support the Old KKBOX Mac (versions 6.X). Please install the New KKBOX Mac (version 23.X) (and it supports free Podcasts).
However, you may encounter problems using KKBOX when both versions exist at the same time. When this happens, please remove all KKBOX data from your computer before reinstalling the New KKBOX Mac (version 23.X).
※If you have Offline Songs in Old KKBOX Mac (versions 6.X), ensure to backup the tracks under a playlist before deleting.
1. Launch [Finder] and choose the [Applications] in the sidebar.
2. Drag [KKBOX] to the Trash.
You may see more than one [KKBOX] if you have both the old and new versions installed. Ensure to delete both versions.
3. Go to /Users(※)/{USER NAME}/Library/Application Support/ and delete any [KKBOX] folder you find here.
※From the menu bar in the Finder, choose [Go] → [Go to Folder] → type "/Users" and press Return.
4. Click here to download and install New KKBOX Mac (version 23.X) again.
