Here are some common reasons for unsuccessful auto payments.
However, as KKBOX is unable inquire the exact reason for unsuccessful auto payments, should you have further questions and/or concerns, contact your credit card company/ mobile phone service provider.

■ Subscriptions through credit card:
　1. Expired credit card.
　2. You have upgraded your credit card.
　3. The issuing bank denied/rejected the transaction.
　4. The bank system or the network issue at the time the payment was made.
　5. You have insufficient funds in your debit card account.

■ Subscriptions through mobile phone service providers:
　1. The phone number has been terminated.
　2. Unpaid phone bills.
　3. Change of phone number ownership.

When this happens, simply log in Payment Center to re-subscribe.