There are several reasons why KKBOX may not function properly. Please update KKBOX through Microsoft Store and reboot your computer.

If you are currently on the latest version and the problem persists:
■Ｗindows 8 SP1 ~ Windows 11：
1. Backup your Offline Songs as a playlist and remove all KKBOX data by referring to the [【Windows・Mac】How To Uninstall KKBOX] below.
2. Download and install the latest KKBOX Windows BETA here.

■Ｗindows 7:
Users on Windows 7 may encounter trouble installing and/or streaming latest KKBOX Windows BETA (versions 22.X). Please access our service on Web Player.