How to Cancel App Store Subscription


Unfortunately KKBOX cannot cancel your subscription from our end.
Please refer to the steps below to cancel through iTunes App Store.
 ※Depending on your iOS version the steps and names of buttons may vary. Please refer to Apple Support for more information, or contact Apple Support for assistance.

1. Go to [Settings] on your iOS device and tap your name at the top of the screen.
2. Tap [iTunes & App Store] → your Apple ID at the top of the screen.
3. Tap [View Apple ID] (you may need to sign in).
4. Tap [Subscriptions] and tap [KKBOX].
5. Tap [Cancel Subscription] to cancel your subscription.
6. An expiry date will show to the bottom of the subscription.
 ※This date indicates the end of the subscription only. Your actual Premium membership expiry date may differ.



※NOTE※
1) Apple does not immediately notify KKBOX of your cancellation. 
2) If you are resubscribing to a different plan/ changing your payment method, you will need to wait 3-5 days after the expiry date before you can make a new purchase. Before then, our system may still show you as a active subscriber.

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My KKBOX ID: Cancel
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