Changing Audio Quality/ Why does it Take Longer To Download Higher Quality Music


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [More] → [Play Settings] 
2. Tap [Audio Quality] and select your preferred settings.


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [More] → [Play Settings] 
2. Tap [Audio Quality] and select your preferred settings.


■ KKBOX Windows Desktop(7.X)
When you change the audio quality your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary. We do not recommend changing the audio quality unless you have the need.

1. Click the […] → [Setting].
2. Under "Playback", choose [Normal] or [High].


■KKBOX Windows BETA(22.X)
The default audio quality is 320K. 
1. Click the profile picture to the top right corner and choose [Setting].


2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan.


■ KKBOX Windows Mac(6.X)
When you change the audio quality your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary. We do not recommend changing the audio quality unless you have the need.

1. Launch KKBOX and click on the [KKBOX] to the upper left corner of the screen and choose [Preference].


2. Under "General Settings", choose [Normal] or [High] audio quality.



■KKBOX Mac BETA(22.X)
The default audio quality is 320K. 
1. Click the profile picture to the top right corner and choose [Setting].


2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan.


The default audio quality is 320K. 
1. Click the profile picture to the top right corner and choose [Setting].


2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan.

Your question was different? You can see


  1. Offline Songs will re-download under the following situation:

    1. You have changed the audio quality.
    If you have changed the Audio Quality setting, Offline Songs will only re-download when the current audio file is at a lower sound quality.

    2. Audio files were not properly downloaded/ Broken audio files.
    Audio files may not download properly in case of unstable internet connection. 
    The system will automatically re-download when it detects broken audio files.

    3. Updated audio file.
    When we find broken audio files, we will update the audio file, which will trigger KKBOX to download the tracks again.

    4. The number of Offline Songs have exceeded the limit.
    On KKBOX iOS and KKBOX Android, the default Offline Songs Capacity is 500 tracks.
    The system will automatically delete the tracks you have played the least when the number of downloaded tracks have exceeded the maximum number.

    You can adjust the number of Offline Songs to 4000 tracks by tapping [More] →[Storage] → [Offline Song Capacity].

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