Changing Audio Quality/ Why does it Take Longer To Download Higher Quality Music


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [More] → [Play Settings] 
2. Tap [Audio Quality] and select your preferred settings.
If you do not find options higher than 320K, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).


Whenever you change the audio quality (whether from 128K to 320K or vice versa) your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary.
We do not recommend changing the audio quality unless you have the need to.

1. Tap [More] → [Play Settings] 
2. Tap [Audio Quality] and select your preferred settings.
If you do not find options higher than 320K, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).


■The New KKBOX Windows (Versions 22.X)
※The default audio quality is 320K.

1. Click the profile picture to the top right corner and choose [Setting].
2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).



■The Old KKBOX Windows (Versions 7.X)
When you change the audio quality your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary. We do not recommend changing the audio quality unless you have the need.

1. Click the […] → [Setting].
2. Under "Playback", select your preferred Audio Quality.
If you do not find options higher than 320K, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).


■The New KKBOX Mac (Versions 22.X)
※The default audio quality is 320K.


1. Click the profile picture to the top right corner and choose [Setting].
2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).



■The Old KKBOX Mac (Versions 6.X)
When you change the audio quality your existing Offline Songs will be temporarily cleared in order to download tracks in the right quality.
Depending on the number of Offline Songs you have, and your internet connection, the amount of time needed for KKBOX to download all tracks in your playlist may vary. We do not recommend changing the audio quality unless you have the need.

1. Launch KKBOX and click on the [KKBOX] to the upper left corner of the screen and choose [Preference].


2. Under "General Settings", choose [Normal] or [High] audio quality.


The default audio quality is 320K. 
1. Click the profile picture to the top right corner and choose [Setting].

2. Click the button to the right of Audio Quality and select your preferred settings.
If you do not find other options, it is possible you have not upgraded to Lossless Quality plan (available only in Singapore, Hong Kong and Taiwan).

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