【Windows】Error: KKBOX has stopped working
There are several reasons why KKBOX may not
function properly. Check your KKBOX Windows version and your operating system
version before referring to the information below.
【KKBOX
Windows Desktop】
If KKBOX Windows version 7.X is installed
under one of the following directories/paths, remove KKBOX and reinstall
under the default location. Reboot the computer and see if KKBOX Windows works
normally.
1. Under the system root directory (such as
C:/ or D:/).
2. Removable drive (such as external drive
or USB)
【KKBOX UWP】
Look up [KKBOX] under Windows Store
and ensure you have updated to the latest version. Reboot your computer and see
if KKBOX works normally.
If you have reinstalled KKBOX Windows, or
if KKBOX is already installed under the default location and the problem persist, provide details of the problem, and screenshot of the problem through
Online Customer Service.