I'm a Subscriber but Can Only Listen to 30 Seconds of Music


Please log in Member Account → [Payment History] to check your transactions.
In case your recent payments have been unsuccessful, possible reasons include:

1. Apple informed us you have cancelled your subscription.
Because KKBOX cannot terminate your subscription from our end, please check your Apple ID payment history, or contact Apple for assistance.



2. Subscription was cancelled due to unsuccessful payment.
Any changes to your payment method (ie/ replaced/upgraded your credit card, overdue phone bill) will cause payment failure, resulting in cancellation of your plan.


Because we are unable to revive cancelled plans, please purchase a new plan at Payment Center.

Your question was different? You can see


  1. ■ Logging out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    1. Launch KKBOX and click [Log In].


    2. To log in with your existing KKBOX account: Click on [Sign in with KK ID].
    ※If your KKBOX account is linked to Facebook/ Apple ID: Click on [Other login options]



    ■ Logging Out:
    Click on the head shot to the upper left corner and click on [Log Out].


    ■ Logging In:
    1. Launch KKBOX and click [Log In].


    2. To log in with your existing KKBOX account: Click on [Sign in with KK ID].
    ※If your KKBOX account is linked to Facebook/ Apple ID: Click on [Other login options]



    ■ Logging Out:
    Tap [More] → [Log Out].

    ■ Logging In:
    1. Tap [Log in].


    2. To log in with your existing KKBOX account: Tap on [Email or phone number].
    ※Tap [Facebook] or [Sign in with Apple] if your KKBOX account is linked to Facebook/ Apple ID.


    ■ Logging Out:
    Tap [More] → [Log Out].

    ■ Logging In:
    1. Tap [Log in].


    2. To log in with your existing KKBOX account: Tap on [Email or phone number].
    Tap [Facebook] or [Sign in with Apple] if your KKBOX account is linked to Facebook/ Apple ID.

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What was the problem with this solution?







My KKBOX ID: Cancel
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