Trouble Installing / Updating KKBOX


If you encountered problems installing or updating KKBOX, please refer Apple Support first.


If the problem persists, try the steps below:
1. Reset your Network Settings.
※This will reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you've used before.
Tap [Settings] → [General] → [Reset] → [Reset Network Settings]

2. If you are having trouble updating KKBOX App, delete through iPhone Storage and reinstall KKBOX iOS App again.
Tap [Settings] → [General] → [iPhone Storage] → [KKBOX] → [Delete App]


If you encountered problems installing or updating KKBOX, please refer to Google Play Help first.


If you are having trouble updating KKBOX App, terminate Google Play Store App, restart your device and try again.


Disable your anti-virus/ internet security software and firewall before updating/ installing KKBOX.
If the problem is solved after disabling the anti-virus/ internet security software/ firewall, add KKBOX to the exception list.

If you have switched from KKBOX Windows Desktop to KKBOX Windows BETA, you may encounter installation issues if data from the desktop version is still on your computer.
Please remove all KKBOX data from your computer before installing KKBOX Windows BETA again.
》Please see the [【Windows・Mac】How To Uninstall KKBOX] article below for detailed instructions.


If you are having trouble installing/updating KKBOX Mac BETA, please try rebooting your computer and re-download the installation (DMG) file.

If you have switched from KKBOX Windows Desktop to KKBOX Windows BETA, you may encounter installation issues if data from the desktop version is still on your computer.
Please remove all KKBOX data from your computer before installing KKBOX Windows BETA again.
》Please see the [【Windows・Mac】How To Uninstall KKBOX] article below for detailed instructions.

Your question was different? You can see


  1. KKBOX is currently available in Taiwan, Hong Kong (including Macau), Malaysia, Singapore and Japan. You will not find KKBOX in App Store if your Apple ID is set to a different country/region.

    You can change your Apple ID country or region by referring to the steps below:
     ※Steps may vary depending on the iOS version you are using. See Apple Support for more information, or for instructions on how to change your information on Mac/PC.

    1. Tap the [Settings] app on your device → Your Apple ID name → [Media & Purchases] → [View Account].
    2. Tap [Country/Region] → [Change Country or Region] and choose country/region your KKBOX account is registered under and agree to the terms and conditions.
    3. After setting the country/region, head to iTunes App Store and search for [KKBOX] again.


    KKBOX is currently available in Taiwan, Hong Kong, Macau, Malaysia, Singapore and Japan.
    Ensure the country/region of your Google Play is set to the country your KKBOX account is registered under by referring to Google Help.
    You should find KKBOX under Google Play after that.

    NOTE:
    Devices purchased in Mainland China may be equipped with Google Play that does not support In-App Purchase, therefore you will not find, or is restricted from installing KKBOX.


    Other than the existing KKBOX Windows Desktop, we also provide a newer KKBOX Windows BETA version that supports free Podcasts. You may encounter problems using KKBOX when both versions exist at the same time. When this happens, please remove all KKBOX data from your computer before reinstalling KKBOX Windows BETA again.
    ※If you have Offline Songs in KKBOX Windows Desktop, ensure to backup the tracks under a playlist before deleting.


    1. Launch [Control Panel] → [ Uninstall a program].

    2. Right-click on [KKBOX] and choose [Uninstall].

    3. Click on [Start] to the bottom left corner of your screen and scroll to find [KKBOX]. Right-click on [KKBOX] and choose [Uninstall].
    ※You can move on to the next step if you do not find [KKBOX].

    4. Go to C:\Users{USER NAME}\AppData\Local\ and delete any [KKBOX] folder you find here.
    ※If you do not find [AppData] please check the [Hidden Items] option.

    5. Click here to download and install KKBOX Windows BETA again.


    Other than the existing KKBOX Mac Desktop, we also provide a newer KKBOX Mac BETA version that supports free Podcasts. You may encounter problems using KKBOX when both versions exist at the same time. When this happens, please remove all KKBOX data from your computer before reinstalling KKBOX Mac BETA again.
    ※If you have Offline Songs in KKBOX Mac Desktop, ensure to backup the tracks under a playlist before deleting.


    1. Launch [Finder] and choose the [Applications] in the sidebar.

    2. Drag [KKBOX] to the Trash.
    You may see more than one [KKBOX] if you have both the desktop and BETA versions installed. Ensure to delete both versions.

    3. Click here to download and install KKBOX Mac BETA again.

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