Help Center

Download Music As Offline Songs


■ Download a single track:
Tap the "⋯" to the right of the track and tap [Download].

■ Download the whole album:
Tap the  icon.


When the track has finished downloading, a  will show in front of the artist's name.


■ Download a single track:
Tap the "⋯" to the right of the track and tap [Download].

■ Download the whole album:
Tap the  icon.


→ In the process of downloading.


→ Downloading paused (possibly due to network issues).


→ Download completed. 


【KKBOX Windows】
Method 1:
Check the [Download] box when adding the track to your playlist.


Method 2:
Select songs, right click on the songs and choose [Download].


Method 3:
Select songs, drag and drop into [Local Offline Songs] folder.

【 KKBOX UWP】
Method 1:
Click the [...] next to the song and click [Download].


Method 2: 
Drag and drop the song to [Local Offline Songs].


Method 1:
Check the [Download] box when adding the track to your playlist.


Method 2:
Rght click on the song(s) and choose [Download].


Method 3:
Drag and drop the song(s) into [Local Offline Songs] folder.

Your question was different? You can see


    3. To play music in Offline Mode you will need to download songs as Offline Songs first.

    【 KKBOX Windows】

    ■ Switching to Offline Mode:
    Click the profile picture to the upper right corner and click [Switch to Offline Mode].


    ■ Switching to Online Mode:
    1. Click the [Go Online] button.


    ====OR ====

    2. Click the profile picture to the upper right corner and click [Go Online].



    【KKBOX UWP】

    1. Click the   icon to the bottom left corner → [Settings].
    2. Choose to enable or disable [Offline].


    To play music in Offline Mode you will need to download songs as Offline Songs first.

    1. Click the profile picture to the upper right corner.
    2. Click on [Switch to Offline Mode].


    3. Repeat step 1 and click on [Online now] to switch to Online Mode.


    Or click the [Go Online] button to the top left corner of KKBOX.



    To play music in Offline Mode you will need to download songs as Offline Songs first.

    1. Tap on [≡] → [Settings].
    2. Tap [Offline] to enable or disable Offline Mode.


    To play music in Offline Mode you will need to download songs as Offline Songs first.

    1. Tap [More] → [Setting]. 
    2. Tap [Go Offline] or [Go Online] to switch to different modes.


    The default Offline Song storage location for KKBOX Windows (both Desktop and Windows Store versions) is at [C:\Users\(user name)\Music\KKBOX\(KKBOX Account)\pc download\].
    ※To ensure KKBOX Windows functions properly, do not move data in or out of this directory※

    You can choose to store Offline Songs under a different directory by referring to the steps below:

    【 KKBOX Windows Desktop 】
    1. Click the [...] to the top left corner and choose [Settings].


    2. Under "Storage", click [Change] to choose a different directory.



    【 KKBOX Windows App 】
    1. Choose the  icon to the bottom left → [Setting].


    2. Choose [Offline Songs Storage Location].


    3. Choose [Select the Offline Songs Storage Location] to choose a different directory.



    The default Offline Song storage location for KKBOX Mac is at [/Users/(user name)/Library/Containers/com.kkbox.KKBOXForMac/Data/Library/Application Support/KKBOX/(KKBOX Account)/Downloaded Music] and cannot be changed.

    To ensure KKBOX Mac functions properly, do not move data in or out of this directory.


    The default Offline Song storage location for KKBOX Android are as follows:
    　■ Internal Storage: Android > data > com.skysoft.kkbox.android > (KKBOX Account)
    　■ External Storage: Android > data > com.skysoft.kkbox.android > files > (KKBOX Account) > cache
    　※To ensure KKBOX Android functions properly, do not move data in or out of the above directory※

    You can choose to store Offline Songs under either the internal or external storage, but you will not be able to designate the directory path.

    1. Tap the [≡] icon to the top left corner and tap [Setting].


    2. Choose [Offline Songs Storage Location] and choose the location to store your Offline Songs.



    The default Offline Song storage location for KKBOX iOS is undisclosed, and cannot be changed in anyway.

Was this answer helpful?

What was the problem with this solution?







My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
Back to List
Help Center