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【Windows】Error: Cannot connect to KKBOX servers, please first check if your Internet connection is working properly (error code 0/-1 or -12)


Try the following steps respectively:

1. Ensure your internet connection is active by browsing through a few websites.

2. The connection may have been blocked by firewall.
If the issue happened in an office or dormitory. Please consult your network administrator.

3. Disable any firewall / anti-virus / internet security software and relaunch KKBOX Windows. 
If KKBOX works normally after disabling the software, refer to your firewall / anti-virus / internet security software manual on how to add KKBOX to the exception list.

4. If you have other computers in the same network, see if KKBOX works normally on a different computer.

5. Try updating your KKBOX Windows to the latest version. You can find the latest KKBOX Windows by visiting KKBOX and choose "Download KKBOX".

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