I Forgot My Password / How to Reset Password


1. Go to Forget Password.
2. Enter your KKBOX account and choose [Submit].
3. Refer to the instructions to reset your password.

Check your Junk/Spam folder If you did not receive the password reset e-mail.

Your question was different? You can see


  1. Your KKBOX account can be the e-mail address or the Facebook account you signed up with. 
     ※If you have more than one email address, give them all a try.
     ※Ensure the spelling is correct. Common mistakes include: gamil instead of gmail / yahooo instead of yahoo...etc


    If you are still having trouble finding your account, please refer to the information below:

    ■ You subscribed to KKBOX through Google Play (in-app purchase):
    Provide a screenshot of the Google Play receipt.

    ■ You subscribed to KKBOX through iTunes App Store (in-app purchase):
    Unfortunately due to restrictions by Apple, we cannot look up your KKBOX account with information on your Apple receipt.
    Provide any email address you may have signed up KKBOX with.

    ■ You subscribed to KKBOX through carrier billing:
    Provide the following information.
     1) Name of your carrier
     2) Your phone number

    ■ You subscribed to KKBOX through other payment methods:
    Please notify us of your payment method.

    You can contact us by choosing the 【No】 button to the bottom of the page.


    If you have used the [Auto Sign-In] on your Android device before, refer to the steps below to see if you have previously saved your KKBOX account and password:

     ※The steps may differ depending on the Andoid OS version you are using. Please see Google Support for more information.

    1) Launch [Setting] on your Android device and tap [Google] → [Google Account].
    2) At the top, scroll right and tap [Security].
    3) Scroll down to 【Signing in to other sites】 and tap [Saved Passwords].
    4) If you see any KKBOX related information, tap on the gear icon to the top right corner and ensure [Offer to save passwords] is on.
    5. Launch KKBOX App, tap on [Log In]  → [Email or phone number] and choose a account to login with from the【Choose a KKBOX account saved with Google Smart Lock】 message.


    If you have used the [AutoFill Passwords] on your iOS device before, refer to the steps below to see if you have previously saved your KKBOX account and password:

     ※The steps may differ depending on the iOS version you are using. Please see Apple Support for more information.

    1) Launch [Setting] on your iOS device and tap [Passwords and Accounts].
    2) Tap [Website and App Passwords].
    3) If you see any KKBOX related information, tap on [< Back] to go back to the previous page and ensure [AutoFill Passwords] is on.
    4. Launch KKBOX App, tap on [Log In]  → [Email or phone number] and you should see KKBOX related accounts above the keyboard. 

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