There are several reasons why KKBOX may not
function properly. Check your KKBOX Windows version and your operating system
version before referring to the information below.
If KKBOX Windows version 7.X is installed
under one of the following directories/paths, remove KKBOX and reinstall
under the default location. Reboot the computer and see if KKBOX Windows works
normally.
1. Under the system root directory (such as
C:/ or D:/). 2. Removable drive (such as external drive
or USB)
If you have reinstalled KKBOX Windows, or
if KKBOX is already installed under the default location and the problem persist, provide details of the problem, and screenshot of the problem through
Online Customer Service.
Under some circumstances KKBOX may be blocked by your anti-virus/ internet security software. If you are having trouble running KKBOX normally, find and add the "KKBOX.exe" to the exception list and see if the problem is solved.
To find out more on how to add programs/files to the exception list, refer to the instructions provided by your anti-virus/ internet security software companies. You can also click on the names of the companies below and it will take you to their support page.
