【Windows】Error: Cannot connect to KKBOX servers, please first check if your Internet connection is working properly (error code 0/-1 or -12)

Try the following steps respectively:

1. Ensure your internet connection is active by browsing through a few websites.

2. The connection may have been blocked by firewall.
If the issue happened in an office or dormitory. Please consult your network administrator.

3. Disable any firewall / anti-virus / internet security software and relaunch KKBOX Windows. 
If KKBOX works normally after disabling the software, refer to your firewall / anti-virus / internet security software manual on how to add KKBOX to the exception list.

4. If you have other computers in the same network, see if KKBOX works normally on a different computer.

5. Try updating your KKBOX Windows to the latest version. You can find the latest KKBOX Windows by visiting KKBOX and choose "Download KKBOX".

Was this answer helpful?

What was the problem with this solution?

My KKBOX ID: Cancel
※ This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.

If you require further assistance please do not hesitate to contact us.