Did Not Receive Signup Confirmation Email


It is possible that:
■ The confirmation email has been sent to the Spam/Junk folder instead of your Inbox.
■ You may have signed up with a different email address. Try checking other email accounts.
■ There may have been a typo in the email address entered (for example: gamil instead of gmail). You can sign up again using the correct email, or refer to 【How to Change My KK ID/ Link KK ID To A Phone Number】 and we will correct your account email.


If you still cannot find the email, contact us by choosing the 【No】 button to the bottom pf this page.

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  1. After linking your existing KK ID to a phone number, you can then choose to log in with either your email or phone number.

    ※Note:
    1. You can only link your account with a number that has not been used to sign up for KKBOX.
    2. Filling in the ”Mobile Number” field under the 【Contact Details】 section does not mean your account is linked to the number.
    3. Service is activated under your phone number account when you subscribe through certain telcos (Taiwan: Chunghwa/ Asia Pacific/ Taiwan Star Telecom, Hong Kong: 3 Hong Kong).
    To continue using your existing email account, ensure you have linked your KKBOX account to your phone number BEFORE subscribing through your telco.


    1. Log in Member Account and choose [Personal Information].
    2. Choose [Add Mobile Number].


    3. Enter your phone number and choose [Send Verification Code].
     ※Do not close this page before you have entered the code.
    4. Enter the code sent to your phone and complete the process.
    5. When your account is successfully linked to a phone number, a verified appears next to your number.



    Still want to change your account?

    Before you write to us by choosing the 【No】 button below:
    1. Ensure you have disconnected your KKBOX from Apple ID and/or Facebook.
    》Please see 【Disconnect KKBOX with Facebook/ Apple】 below for instructions.

    2. We cannot change the linked number directly.
    If you need to change the linked number (i.e., from “123456” to “654321”) please register a new account using the new number before contacting us.

    3. We cannot merge accounts.
    When you change your account (i.e., from [Email A] to [Email B]) we’re only changing the account ID whilst everything else remains the same.

    For example,

    BeforeAfter
    Account A: ABC@gmail.com
    Paid with credit card
    10 playlists
    ----------
    Account B: 123@gmail.com
    No payment record
    1 playlist
    Account A:123@gmail.com
    Paid with credit card
    10 playlists
    ----------
    Account B:ABC@gmail.com
    No payment record
    1 playlist

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If you require further assistance please do not hesitate to contact us.