Trouble Installing / Updating KKBOX


Please refer Apple Support first.


If the problem persists, try the steps below:
1. Reset your Network Settings.
※This will reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you've used before.
Tap [Settings] → [General] → [Reset] → [Reset Network Settings]

2. If you are having trouble updating KKBOX App, delete through iPhone Storage and reinstall KKBOX iOS App again.
Tap [Settings] → [General] → [iPhone Storage] → [KKBOX] → [Delete App]


Please refer to Google Play Help first.


If you are having trouble updating KKBOX App, terminate Google Play Store App, restart your device and try again.


Try disabling your anti-virus/ internet security software and firewall before updating/ installing KKBOX Windows.
If the problem is solved after disabling the anti-virus/ internet security software/ firewall, add KKBOX to the exception list.


To install older versions of KKBOX Windows, click on your Windows OS version below to initiate download.
Windows 10・Windows 11
Windows 7.1・8.1


If you are having trouble installing/updating KKBOX Mac BETA, please try rebooting your computer and re-download the installation (DMG) file.
If the problem persists, please provide screenshots of the issue by choosing the 【No】 button below.


To install older versions of KKBOX Mac, click here to download from Mac App Store.

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  1. KKBOX is currently available in Taiwan, Hong Kong (including Macau), Malaysia, Singapore and Japan. You will not find KKBOX in App Store if your Apple ID is set to a different country/region.

    You can change your Apple ID country or region by referring to the steps below:
     ※Steps may vary depending on the iOS version you are using. See Apple Support for more information, or for instructions on how to change your information on Mac/PC.

    1. Tap the [Settings] app on your device → Your Apple ID name → [Media & Purchases] → [View Account].
    2. Tap [Country/Region] → [Change Country or Region] and choose country/region your KKBOX account is registered under and agree to the terms and conditions.
    3. After setting the country/region, head to iTunes App Store and search for [KKBOX] again.


    KKBOX is currently available in Taiwan, Hong Kong, Macau, Malaysia, Singapore and Japan.
    Ensure the country/region of your Google Play is set to the country your KKBOX account is registered under by referring to Google Help.
    You should find KKBOX under Google Play after that.

    NOTE:
    Devices purchased in Mainland China may be equipped with Google Play that does not support In-App Purchase, therefore you will not find, or is restricted from installing KKBOX.

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